Job Description

ISMIRA Agency Actively Recruiting for Position 1st Receptionist for Scylla AG!

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is "Quality, our passion". Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhne, Sane, and many other beautiful rivers across Europe.

The Receptionist participates/assists with the loading, carrying the suitcases, keeping clean the messroom and your own cabin on a daily basis. Your purpose is to help and create a memorable experience for our guests.

Conditions:

• Free food and accommodation on board
• Seasonal work with contracts from March to November renewable each season
• River ships are located in Europe - closer to home
• No Safety certificates or Seaman's book required
• Possibility to take paid days off and vacation during the season
• Excellent working conditions, pension plan and health insurance
• Free internet (10 GB per month)
• Shore leave almost every day
• There are always more openings for German speakers
• Some vessels offer free German language courses on board

Duties and Responsibilities:

• Responsible for the entire reception area as well as the onboard shop according to Scylla standards.
• Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla standards.
• Responsible for the processing the ratings and for the feedback on satisfaction about Reception performance.
• Serving guests and visitors by greeting, welcoming and directing them appropriately.
• Responsible for the compliance with safety guidelines in the reception area.
• Responsible for customs formalities and in port manning according to the safety regulation.
• Responsible for dealing carefully with equipment and IT-systems.
• Check-in and Check-out procedure according Scylla standards.
• Responsible for the correct spelling of menus, PPT and displays.
• Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, boutique, etc.
• Assist the administrative jobs from the Hotel manager as per request.
• Responsible for excursions if Scylla is in charge (order of guides, busses, etc.).
• Preparation of inventories and orders of the reception department and boutique.
• Acceptance and control of goods delivered for the ship according the S.O.S. guidelines.
• Keeps a safe and tidy, clean reception area by complying with procedures, rules and regulations including the separation of the garbage.

Requirements:

• Experienced within the hotel industry and/or previous (river) cruise ship experience.
• Excellent organizational and communication skills with the friendly and positive attitude.
• Outstanding verbal communication, listening and telephone skills.
• Stress resistant, calm under pressure, resilient, team player and with positive approach.
• Open minded and flexible with high social, interpersonal and cultural competencies.
• Problem-solving skills and dependability.
• Attention to detail with strong customer service skills.
• Excellent English skills (written & verbal), other languages as German are an advantage.
• Technology skills with excellent computer skills (Excel, Word, PPT).
• Being representative of Scyllas values.
• Age: min. 18 years old
• Non-EU nationals will need D type German visa before joining

NOTE: Nationalities that we can process:

• EU nationals can apply and join during whole season without visas
• Ukrainian citizens with residence permits in EU may also apply
• Non-EU citizens German speakers may also apply to all positions
• Culinary positions are open for EU and NON-EU (English or German speakers)

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