Job Description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the worlds largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Senior AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in the delivery of seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.

You will be an escalation point for AV-related technologies, overseeing system health, supporting event operations, and contributing to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.

KEY RESPONSIBILITIES:

• Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
• Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
• Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
• Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
• Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
• Participate in the design and execution of office AV installations, upgrades, and expansions
• Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
• Offer user training and guidance to staff on AV systems and tools
• Provide support during incident response and equipment outages, ensuring minimal event disruption
• Maintain a proactive and service-oriented approach to identifying and implementing process improvements
• Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
• Be available for occasional after-hours or weekend support for high-visibility events

ESSENTIAL CRITERIA:

• 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
• Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
• Proven ability to support complex AV setups for hybrid live events
• Strong troubleshooting skills and ability to work under pressure in a live event setting
• Excellent communication and interpersonal skills, with the ability to support executive stakeholders
• Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
• Comfortable transporting and setting up AV hardware; able to lift and maneuver equipment as needed
• Experience creating and maintaining technical documentation and Knowledge Base content

DESIRABLE CRITERIA:

• Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
• Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
• Understanding of AV system design, layout, and integration best practices
• Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
• Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
• Background supporting large-scale office fit-outs, build-outs, or tech upgrades
• A proactive, agile mindset focused on innovation and service improvement

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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