Social Media Manager Job at ICX Group, Jacksonville, FL

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  • ICX Group
  • Jacksonville, FL

Job Description

Job Description

Social Media Manager

Full-Time, On-Site – Jacksonville, FL

Overview

Our client is seeking a Social Media Manager to lead and grow the online presence for multiple healthcare practice locations. This role is a blend of strategy and hands-on execution —from shaping campaign direction to rolling up your sleeves with day-to-day content creation and engagement.

The ideal candidate is a confident, creative self-starter who thrives in a collaborative environment and brings both big-picture thinking and attention to detail.

Key Responsibilities

Content Creation & Strategy

  • Develop, plan, and publish engaging static posts and short-form videos across multiple locations.
  • Balance long-term campaign planning with daily posting and storytelling.
  • Rotate content types: patient transformations, testimonials, provider features, educational content, and trending formats.
  • Maintain consistency with brand voice, visual identity, and compliance standards.

Community Engagement & Reputation Management

  • Monitor and respond to comments, reviews, and messages across all platforms.
  • Foster authentic conversations while upholding a professional, approachable tone.
  • Partner with internal teams to address sensitive feedback or concerns.

Patient Reviews & Testimonials

  • Encourage reviews and testimonials by engaging with patients in person.
  • Support strategies to increase review volume and quality across Google and social platforms.
  • Collaborate with video production to capture impactful patient stories.

Collaboration & Campaign Alignment

  • Partner with marketing leadership to align organic content with paid campaigns.
  • Track performance, analyze engagement, and optimize posting strategies.
  • Shadow patient processes to better understand journeys and create authentic narratives.

Qualifications

  • 2+ years of experience in social media management or digital marketing.
  • Strong knowledge of Facebook, Instagram, TikTok, and YouTube.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple accounts and priorities with detail and organization.
  • Creative thinker who can adapt trends into brand-consistent storytelling.

Preferred

  • Experience in healthcare, regulated industries, or professional services.
  • Familiarity with SEO, A/B testing, and audience targeting.
  • Experience with healthcare software (a plus).
  • Certifications in social media strategy (Hootsuite, NISM, etc.).

What We Offer

  • Competitive salary based on experience
  • 401(k) with employer match
  • Health, dental, and vision insurance
  • Paid time off
  • Monday–Friday daytime schedule (no evenings or weekends)
  • A collaborative, mission-driven environment where creativity directly impacts lives

Work Environment

This is a full-time, fully on-site role based in Jacksonville, FL . You’ll work closely with marketing leadership and creative teammates in a fast-paced environment where strategic thinking and hands-on execution go hand in hand.

Job Tags

Full time, Monday to Friday, Weekend work, Afternoon shift,

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