Job Description

Overview Join to apply for the Senior Implementation Specialist, Omnichannel role at Flexport . About Flexport At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Build and grow with us! The opportunity Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone, we are continuing to grow our implementation organization. We are seeking an experienced Senior Implementation Specialist with experience in client-facing roles supporting end to end supply chain solutions and/or fulfillment. You\'ll be part of a high-performing implementation team and in the driver\'s seat onboarding our biggest SMB, MM and ENT fulfillment clients into the Flexport network. You’ll work to support our clients learning how to use our tech-enabled supply chain solutions. You will play a leading role in solving any customizations that a client might need along the way. Examples of activities you might be dealing with on a normal day range from leading a demo of our portal, creating and project managing a customized implementation strategy (internally and externally), or collaborating internally to support anything our clients need to drive an outstanding onboarding experience. Responsibilities Growing and retaining Flexport’s biggest new fulfillment clients by driving their onboarding experience Nurturing client relationships by taking the time to deeply understand business needs, and ensure those needs are met internally Level setting with your client when certain desires are not reasonably possible Comfortable playing into a wide range of client services scope - most of the time you’ll feel like an implementation specialist but there are times that you’ll feel like an account manager, account executive or customer support representative, and this does not stress you out Leading the customer onboarding process by leveraging internal resources and teams, and holding all parties accountable Qualifications 4-6 years’ experience in a client service capacity within fulfillment, supply chain, operations, or related field Willingness to travel to our 5 fulfillment centers to collaborate internally and externally to best support our clients Enthusiasm for connecting with clients of all backgrounds, and a prideful stance on creating an outstanding experience for clients A fast learning ability, a strong work ethic, and a burning desire to grow and retain our client base Excellent planning, time management, communication, decision-making, presentation and organization skills An ability to thrive in ambiguity and a fast moving environment A love for problem solving A dedicated and empathetic attitude to the client journey and experience Fluency in English Compensation The US base salary range for this position (this does not include bonus, equity and benefits): $78,496 - $98,120 USD The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education and/or training. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. 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