Job Description

Security Officer

The Four Seasons Resort L?na'i is looking for a Security Officer who shares a passion for excellence and who infuses enthusiasm into everything they do. Our team has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

What You'll Do:

• Ensure the safety and protection of guests, employees, and hotel property, including buildings and grounds
• Enforce hotel and departmental rules, policies, and safety standards
• Monitor and patrol the property to identify and address safety, fire, or security hazards; must be able to walk/run stairs while carrying equipment
• Respond promptly to all emergencies, including fire alarms, medical calls, and incidents requiring the Emergency Response Team
• Provide safety training and promote awareness to reduce incidents and potential losses
• Monitor Operations Center systems including phones, CCTV, alarms, key control, and visitor/vendor access
• Handle security incidents, guestroom lockouts, safe malfunctions, and key reprogramming requests
• Investigate and document incidents; prepare detailed reports, logs, and follow-ups, including worker's compensation and liability claims
• Act as a liaison with law enforcement, city and federal agencies, and hotel associations
• Mediate non-emergency situations such as disputes, minor injuries, and guest complaints with professionalism
• Follow bloodborne pathogen protocols when handling contaminated materials
• Participate in developing, testing, and implementing the hotel's fire and emergency plans

Maintain professional appearance and provide courteous, personalized service to guests, staff, and neighbors

Work as part of a 24-hour rotating Security Team to ensure continuous safety coverage

Demonstrate strong communication, problem-solving skills, and high attention to detail

And More!

What To Bring:

• Successful candidate must possess legal work authorization in the United States
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Valid Driver's License
• Weekend and Holiday availability required
• Reading, writing and oral proficiency in the English language
• Ability to work well in high pressure situations and possess strong interpersonal and relationship-building skills to work with cross-functional teams
• Strong problem-solving skills, ability to handle difficult situations and guests

Join Our 'Ohana and Enjoy Our Amazing Benefits:

• Hourly Rate: $26.12
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts L?na'i.

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