Job Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. 

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. 

Job Description

As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features. You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.

Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions.

Your responsibilities day to day will be…

• Own a portfolio of existing customers and serve as their main point of contact.
• Build strong, trust-based relationships through regular check-ins and performance reviews.
• Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of their Telematics solutions.
• Monitor account health using CRM and reporting tools to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action opportunities for cross-sell and upsell within your account base.
• Work closely with the sales and marketing teams to introduce new features and services.
• Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
• Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
• Share customer insights to help shape future product development and service offerings.
• Provide feedback on processes and customer pain points to enhance the customer journey.
• Engage in regular training and development to stay current on our evolving product suite.

Qualifications

• 2+ years’ experience in B2B account management or customer success roles.
• Background in Telematics, SaaS, or tech-based products is desirable.
• Strong relationship management and problem-solving skills.
• Excellent communication and interpersonal skills, able to influence stakeholders.
• Experience with CRM systems (preferably Salesforce) and Microsoft Office suite.
• Proactive, customer-first mindset with attention to detail and commercial awareness.
• Organized and capable of managing a high volume of customer interactions effectively.

Additional Information

Benefits:

• A friendly culture that mirrors our proposition to our customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via  talent@radius.com .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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