Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
**Full-Time Luxury Travel Advisor****Salary: Competitive** We are excited to invite a highly motivated and experienced Luxury Travel Advisor to join our dynamic team! In this role, you will play a vital part in servicing the clients of our travel agency partners, who...
About NoGigiddy: NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience...
...Job Description Job Description ~ If you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, you must apply through the internal careers page. Please navigate to and search for GM Find Jobs. \n Onsite: This...
...InfraHire is looking for a Licensed Optician in San Diego, CA. Job Description: As an Optician, you will be responsible for assisting customers in selecting and fitting eyeglasses and contact lenses, as well as providing exceptional customer service. Duties...
...Compensation and Benefits Sign On Bonus!! Competitive Salary Healthcare (medical / vision / dental) benefits for FT employees 401k available... ...student's speech. Skills communicating verbally and in writing with students, faculty members, and parents so that all parties...