Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Package Handler Location Florida : We are seeking reliable and motivated Package Handlers to join our growing warehouse and logistics team. As a Package Handler, you will be responsible for loading, unloading, scanning, and sorting packages with efficiency and accuracy...
Position Summary: Person in this position will be responsible for the counseling, group facilitation and case management of clients enrolled in the program. Essential Job Functions include those listed below. Essential Job Functions: Deliver individual and group...
...educator and a gifted cultivator of new and exciting opportunities grounded in science.In this role, you will confer with internal stakeholders and build new collaborative relationships with medical and scientific leaders, policymakers, and advocates. Youll contribute...
Landscape Maintenance Technician As a fast-growing company, Williams Creek is seeking high-drive individuals to fulfill multiple Landscape Maintenance Technician positions. A college or technical degree is not required for the Field Technician position. Position Available...
...accredited laboratory within the last 5 years. Licenses, Registrations, or Certifications Must possess Certification for MT, MLS, CLS, or MLT from ASCP, AMT, AAB, or HEW/HHS If certification with an expiration date is held, the certification must be maintained and...