Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Job Summary Responsible for the delivery of patient care as directed by the clinic provider. The medical assistant works closely with the clinic patient care manager, other professional staff, clerical staff, ancillary department members, visitors and families. Responsible...
...requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 2559-Polaris Fashion Place-ANN-Columbus, OH 43240 Position Type: Regular/Part time Pay Range: $12.10 - $15.00 Hourly USD Equal...
...cleaning, sanitizing and maintenance products and services for the hospitality, institutional and industrial markets is seeking a Chemical Plant Operator . This role is responsible for mixing chemical batches by following standard formulas, applicable instructions and current...
...Embark on a Nationwide Adventure as a Traveling Construction Superintendent with Marco Contractors! Are you ready to explore the country while advancing your construction career? Marco Contractors is looking for a skilled Traveling Construction Superintendent to join...
...the following on- campus courses in our Social, Educational and Behavioral Sciences Department:~Ethnography of Work~Cultural Anthropology ~Introduction to SociologyMinimum Qualifications:Minimum qualifications are Masters Degree in the specific subject or...