Job Description

Job Description

Job Description

Are you a detail-oriented professional with excellent communication skills? Join our team as a Pension Processor and play a key role in ensuring participants receive the retirement benefits they deserve.

What you'll be doing...

As a pension claims processor, you will be assisting customers who are going through a significant change in their life—planning for retirement. You will have your own case load to manage that requires timely and accurately performed tasks according to benefit plan rules and federal time restrictions. You will:

• Meet with customers, by phone, to explain the claims process
• Verify benefit eligibility and follow up on eligibility issues
• Correspond with customers about documents necessary to complete their benefit claim
• Accurately enter data into claims processing system

Successful completion of the 12-week paid training program is required! Training begins on September 9, 2025 in person at our Seattle, WA location.

Who you are...

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy . Proficient with technology, intermediate level with Excel and Word

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

• Union scale wages, raises every 6 months, starting at $24.64/hr up to $34.30/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

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