Job Description

Loan Officer Assistant

Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for successand we're proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we're not just hiring employeeswe're looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we'd love to connect.

Atlantic Coast Mortgage, LLC is seeking an experienced Loan Officer Assistant to work alongside designated Loan Officers to drive a positive client experience throughout the mortgage process. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Job Duties & Responsibilities:

• Ensure files move through processing and closing in a timely manner
• Promptly respond to client's questions and concerns keeping them well informed of the loan process
• Review, and prepare client documents ensuring all paperwork is accurate and timely
• Illustrate excellent customer service skills with clients and applicants
• Efficiently perform a variety of administrative duties in support of the branch
• Support the Loan Officer with scheduling, client communication, and file management

Qualifications:

• At least 3+ years of mortgage experience as an LOA or processor is required
• Experience with VA/Conventional/and FHA loan types
• Experience with Encompass LOS
• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Ability to learn quickly and multitask with high attention to detail
• Knowledge of loan products, compliance requirements, and regulations
• Proactive and forward thinking
• Aptitude to work in a fast-paced, deadline-driven environment

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