This is a remote position.
We are looking for a Live Chat Support Agent who will provide real-time assistance to customers through our online chat platforms. They will help to resolve product or service issues, answer questions, process orders, and deliver excellent customer services. The role requires strong typing, communication, and problem-solving skills, as well as the ability to multitask across multiple chat conversations while maintaining a friendly and professional tone.
Respond promptly to customer inquiries via live chat, email, or messaging platforms.
Provide accurate information about products, services, pricing, and policies.
Resolve customer issues efficiently by identifying problems and offering appropriate solutions.
Escalate complex issues to higher-level support or technical teams when necessary.
Document all interactions and update customer information in CRM or support systems.
Maintain service quality by meeting or exceeding chat response and satisfaction metrics (e.g., response time, resolution rate, CSAT).
Collaborate with other departments (sales, billing, technical support) to ensure consistent service delivery.
Identify trends and report recurring issues to help improve overall customer experience.
Excellent written communication.
Strong customer service orientation and empathy.
Ability to type quickly and accurately (40+ WPM typical minimum).
Multitasking — handling multiple chat sessions at once.
Familiarity with CRM, help desk or chat software (e.g., Zendesk, Intercom, Freshdesk).
Strong problem solving and critical thinking skills.
Comfortable working in a fast-paced and sometimes high-volume environment.
- Medical insurance (Health, Vision and Dental)
- Career Growth Opportunities
- Flexible Work Schedule
...Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys...
...Director Organizational Development The Director of Organizational Development (OD) plays a strategic and hands-on... ...Education Masters degree in Organizational Development, Industrial/Organizational Psychology, Education, Healthcare Administration or related field...
...after start ~401k plus match Preferred Qualifications: MSN Educator experience We are seeking an experienced and dedicated Clinical Education Specialist for our brand new Multidisciplinary ICU at Barnes Jewish Hospital. This role is...
...ensuring a brighter future for every client. Role Overview: As a remote Benefits Representative, you play a pivotal role in helping... ...Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When...
HEAVY DUTY DIESEL MECHANICUnder general supervision, the Heavy-Duty Equipment Mechanic assigned to the Fleet Operations Division of the General Services Department will perform duties related to the preventative maintenance, repair, and overhaul of the Citys medium/heavy...