Job Description

We are seeking a proactive and customer-focused Live Chat Representative to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers through live chat interactions, ensuring a positive experience and resolution of inquiries.

Responsibilities:

• Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently.
• Maintain a high level of professionalism and courtesy in all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay informed about company products and services to provide accurate information to customers.
• Monitor chat metrics and strive to meet performance targets.

Qualifications:

• High school diploma or equivalent.
• Strong written communication skills with attention to detail.
• Experience in customer service or support roles, preferably in a remote setting.
• Ability to handle multiple chats and prioritize effectively.
• Proficient in using live chat software and other relevant tools.
• Ability to work independently and as part of a team.

If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Live Chat Representative.

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