Job Description:
Were seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, wed love to meet you.
Key Responsibilities:
Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.
Set up, configure, and maintain desktops, laptops, and mobile devices.
Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.
Accurately document incidents, troubleshooting processes, and resolutions.
Support onboarding and offboarding processes: account setup, device preparation, and user orientation.
Required Skills & Experience:
3+ years of IT support experience in mixed Apple and Windows environments.
Technical proficiency with:
o macOS (Ventura, Sonoma), including Apple M-series hardware
o iOS configuration and support, including Apple ID/iCloud setup
o Windows 11, with expertise in imaging and end-user environment management
Strong working knowledge of:
o Microsoft 365 (especially Exchange Online and Teams)
o Azure Active Directory / Entra ID
o Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)
- Conference room AV and office printer management
Nice to Have Skills & Experience:
Preferred Qualifications
Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.
Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.
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