Job Description
CrowdStrike, Inc.
Full time
R25202
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
About the Role:
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals.
What You’ll Do:
Drive high levels of customer satisfaction, maintaining a strong sense of ownership over a complex customer threat landscape
Quickly triage and accelerate noteworthy findings from Falcon Intelligence Recon to the respective customer
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer feedback, feature requests, and overall satisfaction are conveyed and accounted for
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team
What You’ll Need:
Required:
Team-First Mindset: Demonstrated ability to work collaboratively within a customer-focused team environment
Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and fully versed in the intelligence lifecycle
Excellent written, verbal communication skills in English
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction
Ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast paced, high stress start-up environment and create customer solutions with limited resources
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Preferred:
Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence
Travel:
Minimal to light travel (25%)
Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer and committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact recruiting@crowdstrike.com for further assistance.
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Job Tags
Remote job, Full time, Work at office, Flexible hours,