Job Description

Infrastructure & End User Services (IES) Engineer

Job Description Summary

The Contract Management Resource will be responsible for overseeing all aspects of contract renewals related to Network and Digital Workplace services This includes ensuring stakeholders are engaged in a timely manner, monitoring the contract lifecycle, and reporting progress to governance leadership. Key responsibilities involve defining scope requirements in collaboration with service line leaders, coordinating with the BPA (Financial Lead), procurement teams, and vendors, maintaining up-to-date contract trackers, and ensuring service line leaders open purchase orders promptly and align them with the approved budget and contract terms. Acting as the central point of contact within the governance team, the individual will focus on ensuring adherence to timelines, optimizing processes, tools and costs as required, and maintaining alignment with organizational standards.

From an organizational standpoint, this role involves collaboration with teams within Infrastructure & End User Services (IES) and reports directly to the Director of Network & Digital Workplace Services Governance as part of the DDIT End User Services division.

The Contract Management Resource will be responsible for the following key responsibilities:

Contract Renewal Management :

• Kick off contract renewal processes in a timely manner, ensuring renewals are initiated well before expiry dates as per the governance processes & timeline.
• Coordinate with service line leaders, BPA (Financial Lead). procurement teams, and vendors to avoid lapses in agreements.

Scope Definition:

• Collaborate with service line leaders to clearly define contract scope, objectives, and deliverables.
• Ensure scope aligns with business requirements and procurement policies.

Stakeholder Management :

• E2E management of stakeholders for contracts from the kick off until signature and PO (Purchase Order) approval.
• Engage procurement teams at the start of the process to streamline scoping and negotiation efforts.
• Follow up on actions with service line leaders, financial team, OPX (Operational Excellence) team, procurement, and vendor representatives to maintain progress.
• Build an effective communication plan with stakeholders with focus on Service line leaders and service managers in each technology to ensure the contract tracker completeness and accuracy.
• Interlock & coordinate with SAM teams to ensure SW contract renewals are done properly and as per the accurate consumption and need.
• Inlock with Project team as required to ensure that HW Purchase are captured in the tracker to enable accurate depreciation costs and accurate reports
• Execute Ad- Hoc requests from leadership team as needed in timely manner.

Tracker Maintenance :

• Maintain and update contract trackers to capture contract status, renewal timelines, PO status, and associated actions.
• Provide regular and clear updates and reports on tracker progress to the governance lead

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