Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

Y1lxbzQxN0lQdDZkKzZ2ZndseDNNUFVJZUE9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Career Group

Executive Assistant Job at Career Group

 ...globally recognized investment firm, is seeking an exceptional Executive Assistant to support senior executives in their San Francisco office....  ...is a hybrid role based in San Francisco (4 days onsite, 1 remote). Responsibilities: Provide high-level administrative... 

American Dental Network

American Red Cross: Blood Driver Program Lead (Pomona) Job at American Dental Network

 ...American Red Cross: Blood Driver Program Lead (Pomona) QUICK OVERVIEW Become a volunteer for the American Red Cross! MISSION The American Red Cross, a humanitarian organization led by volunteers, guided by its Congressional Charter and the Fundamental Principles... 

Petsmart

Pet Bather Job at Petsmart

 ...PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM! Pet Bather About Life at PetSmart At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a... 

Amerihealth Caritas

RN Care Coordinator Job at Amerihealth Caritas

 ...re passionate about helping people get care, stay well, and build healthy communities...  ...Manager is responsible for managing and coordinating care, services, and social determinants...  ...self-management. Work Arrangement ~ Remote Responsibilities Support... 

Freddy's Frozen Custard & Steakburgers

Cocina de servicio rápido o cajero Job at Freddy's Frozen Custard & Steakburgers

 ...dinmico donde puedes mejorar tus habilidades? Quieres ser parte de un equipo que sirve comida deliciosa con genuina hospitalidad...  ...un ambiente de apoyo. Por qu unirse a nosotros? Horario flexible que se adapta a tu estilo de vida Generoso tiempo libre remunerado...