Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

Y1lxbzQxN0lQdDZkKzZ2ZndseDNNUFVJZUE9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Farmers Insurance

Intern - Farmers Insurance Agent Job at Farmers Insurance

 ...Farmers Insurance is excited to offer an internship opportunity for aspiring professionals interested in gaining hands-on experience as an Intern - Farmers Insurance Agent. This position is designed for individuals looking to explore a career in the insurance industry... 

AHS Staffing

School Services - Speech Language Pathologist Assistant Job at AHS Staffing

 ...Job Description AHS Staffing is seeking a School Services Speech Language Pathologist Assistant for a local contract job in North Aurora, Illinois. Job Description & Requirements ~ Specialty: Speech Language Pathologist Assistant ~ Discipline: School Services... 

Trans-West Ambulance Service

Outside Sales Associate Job at Trans-West Ambulance Service

 ...adoption. Present product demos and technical solutions to clients, demonstrating value propositions tailored to their needs. Utilize CRM software such as Salesforce to track leads, manage customer interactions, and analyze sales data for strategic planning. Engage in... 

Phoebe Ministries

Certified Nursing Assistant - CNA - Careers with Heart and Purpose Job at Phoebe Ministries

 ...Job Description Certified Nursing Assistant (CNA) Richland, PA Phoebe Richland was voted "Best Nursing Home" by US News and World Report!$5 Weekend Premium for Weekend Positions!! At Phoebe Ministries Richland , were more than a workplace were... 

HomeWorks Energy, Inc.

Brand Ambassador Job at HomeWorks Energy, Inc.

 ...hourly position plus commission. HOMEWORKS ENERGY is hiring Brand Ambassadors starting at $23 per hour plus commission ($200-$300 per week...  ...and reliable form of transportation. Must be okay traveling to territory locations up to 1 hour away (mileage is reimbursed...