Job Description

Freight Coordinator

Schedule: M-F, 9AM to 6PM Pacific Time

Salary: $1,000 - $1,500/month

We are looking for a highly organized and detail-oriented Freight Coordinator to join our Logistics Team. In this role, you will be responsible for overseeing the end-to-end scheduling and management of freight deliveries between our third-party logistics (3PL) warehouses and retail partner locations. Your work will be essential in ensuring timely and seamless delivery and return operations.

Responsibilities:

• Pick-Up and Delivery Coordination
• Communicate daily with carriers, freight forwarders, 3PL warehouses, and retail partners to plan routing schedules based on time-sensitive pick-up and delivery appointments.
• Schedule and confirm inventory pick-ups from 3PL warehouses according to outbound shipping plans.
• Coordinate delivery appointments with retail partner stores and carriers to ensure on-time arrivals.
• Manage all shipping documentation, including BOLs, parcel labels, packing slips, and commercial invoices.
• Track shipments in transit and proactively update all relevant internal and external stakeholders.
• Exception and Issue Management
• Monitor delivery progress and handle exceptions such as delays, missed pick-ups, failed deliveries, or damage claims.
• Communicate issues to internal stakeholders in a timely and professional manner.
• Collaborate with carriers, warehouse teams, and retail partners to resolve issues quickly and efficiently.
• Maintain detailed records of delivery incidents and work toward continuous process improvement with logistics providers.
• Return Shipment Management
• Coordinate reverse logistics from retail locations back to 3PL warehouses.
• Ensure return shipments are properly labeled, documented, and tracked.
• Verify receipt and condition of returned goods, updating internal systems as needed.
• Data Accuracy and Reporting
• Maintain accurate shipment logs and track logistics KPIs such as on-time performance and issue resolution.
• Prepare regular performance and exception reports for the logistics team.
• Audit freight invoices and delivery documentation to ensure accuracy and compliance with contractual terms.
• Stakeholder Communication and Alignment
• Serve as the primary point of contact for freight scheduling and delivery updates across internal teams and external partners.
• Maintain clear, timely, and consistent communication with store managers, warehouse contacts, and freight providers.

Requirements:

• Minimum of 2 years of experience in freight coordination, logistics, or supply chain support, ideally within a retail and/or 3PL environment.
• Strong organizational and time-management skills with the ability to handle multiple shipments and resolve issues concurrently.
• Experience with ERP systems (e.g., NetSuite), TMS (Transportation Management Systems), WMS (Warehouse Management Systems), or shipment tracking platforms.
• Excellent written and verbal communication skills; customer service-oriented.
• Proficient in Microsoft Excel and Google Sheets for tracking and reporting.
• Self-motivated and capable of working independently in a remote or offshore setup, with flexibility to manage different time zones.

Tools to use:

• NetSuite or other ERP systems
• TMS (Transportation Management Systems)
• WMS (Warehouse Management Systems)
• Excel
• Google Sheets

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