Job Description

Job Description

Director, Personalization - eCommerce job at Walmart Inc.. Sunnyvale, CA.

We are Walmart eCommerce, the team shaping the future of online shopping by defining the global online marketplace that influences millions of omnichannel shoppers daily. Come join this rapidly growing business at the Fortune 1 Company to shape the opportunities and tackle the challenges that come with leading in omnichannel retail.

The Director, Personalization - eCommerce will lead the personalization strategy development and execution across Walmart's eCommerce business. This role works across the organization to align, enable, and support the development of the Walmart eCommerce personalization roadmap. This leader will report to the Sr. Director, eCommerce and work closely with the eCommerce leadership team.

What you'll do:

• Owns and drives an eCommerce P&L focused on improving on-site personalization, i.e., developing personalized customer experiences, personalized item recommendations, targeted promos, badges, and offers, gamification, and loyalty.
• Develops and executes a personalization strategy that aligns with our business goals and enhances the customer experience. Communicates vision, strategy, business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience.
• Leads a data-driven approach to personalization by working closely with product management, data scientists, and analytics to identify key metrics and build models that deliver personalized recommendations across all touchpoints in the customer journey.
• Influences direction through data-driven decisions; identifies and executes improvement opportunities; leads A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
• Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates, and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
• Leads partnerships with key stakeholders across Product, Design, Site Merchandising, and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.

Qualifications

• 7-10 years of eCommerce, digital business leadership, management consulting, corporate strategy, and/or related business experience. Martech, Adtech, and/or Personalization experience preferred.
• Bachelor's degree required; MBA preferred.
• Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights.
• Strong quantitative background with experience distilling insights from complex data.
• Connects creative out-of-the-box thinking to business implications and financial outcomes.
• Ability to create strong working relationships with all levels of the organization, including building relationships and influencing senior management teams.
• Strong executive presence and communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner.
• Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment.
• Exceptional people leader with the ability to inspire, motivate, and develop teams.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Salary and Compensation

The annual salary range for this position is $143,000.00-$286,000.00. Additional compensation includes annual or quarterly performance bonuses.

Job Tags

Similar Jobs