Job Description

Join to apply for the Director, Digital Product role at The Ritz-Carlton Yacht Collection

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a 'Lady or Gentleman' of our team, you'll be entrusted with delivering the impeccable 'Gold Standards' that exemplify excellence worldwide.

The Essence of Excellence: The Gold Standards

The Gold Standards are the foundation of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody our core values and guide our every endeavor.

The Employee Promise

Our Ladies and Gentlemen are our most valuable resource. We foster a work environment that values diversity, enhances quality of life, fulfills individual aspirations, and strengthens the Ritz-Carlton Mystique, based on principles of trust, honesty, respect, integrity, and commitment.

Join us where each day reflects the highest standards of luxury and service. Apply now and become part of an unparalleled hospitality legacy.

Job Summary

The Director of Digital Product leads the team responsible for defining the guest experience, product strategy, and development of digital platforms, including our Consumer, Travel Partner, and Crew websites and mobile applications.

Essential Functions

1. Define the vision for the end-to-end User and Guest experience across all digital touchpoints, collaborating closely with business stakeholders.
2. Lead senior managers, contractors, freelancers, and vendors; foster a data-driven, user-focused culture.
3. Oversee product launch and ongoing optimization, ensuring successful implementation and performance management.
4. Provide strategic leadership over digital product development, including roadmaps, design, and technical development; adapt strategies based on guest satisfaction, revenue, and other key drivers.
5. Coordinate with multiple teams in a fast-paced environment, connecting diverse departments and projects.
6. Lead the vision and definition of digital products, ensuring alignment with business drivers and user needs.
7. Ensure timely, within-budget delivery of product outcomes, with thorough prioritization and user testing.
8. Establish and monitor KPIs, continuously optimizing products based on data insights.
9. Manage budgets effectively, building strong business cases for investments.
10. Nurture and develop top digital talent to drive growth and innovation.
11. Apply online marketing principles such as conversion optimization, audience segmentation, and A/B testing.
12. Utilize web analytics to inform decision-making.

Qualifications

• Bachelor's degree in Marketing, Computer Science, or related; post-graduate degree a plus.
• 10+ years in digital strategy and/or application development, preferably in consumer-facing roles.
• Proven success in digital project management and implementation.
• Experience in enterprise environments with internal and external partnerships.
• Strong skills in user experience, agile methodologies, and rapid discovery.
• Excellent organizational, communication, and presentation skills.
• Experience in online retail, hospitality, or travel industry is advantageous.
• Willingness to travel, including international trips.

The Ritz-Carlton Yacht Collection is an Equal Opportunity Employer, considering all applicants based on merit and qualifications without discrimination.

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