Job Description

Job Description

Options Coordinator

Position Summary

Akel Homes, an award-winning South Florida homebuilder, is seeking a dedicated Design Options Coordinator to assist homeowners in selecting standard features and upgrades for their new homes. This role involves preparing and managing all necessary documentation to commence construction, including permit order forms, monotony code worksheets, location sketches, color selection addenda, flooring worksheets, and exhibits. The Design Options Coordinator serves as a key liaison between homeowners, sales, construction, and trade partners throughout the options process.

Key Responsibilities

• Facilitate and assist homeowners with the selection of standard features and available upgrades.
• Schedule and confirm all option/color selection appointments. Retrieve the necessary information from sales to prepare a color selection file for a homeowner.
• Coordinate pool appointments with subcontractors, ensuring all necessary information is provided.
• Provide homeowners with an options book outlining required selections.
• Escort said homeowner through the model of the home if available explaining standard features and upgrades that are shown in the model home. If a model home is not available for viewing, facilitate the appointment in the Design Center, using the blueprints as a guide to explain the standard and upgraded features available.
• Enter homeowner selections into the system to create a draft of the homeowner’s selections. Ensure homeowner has confirmed that the information on the draft is correct and all items selected are on draft.
• Prepare and organize all documentation related to options selections, obtaining necessary signatures and initials.
• Responsible for collecting Option Payments, Change Fees, and if applicable, any outstanding deposits due on the contract, or payment requiring cashier’s checks.
• Responsibility for preparing, completing, and distributing to all necessary parties all paperwork related to the Options Process in a timely manner. Paperwork includes but is not limited to: Reconciliation sheets, permit order forms, monotony code worksheets, the Commence Package Checklist, the Option Review Checklist, Production Reports, etc. All required back up, including copies of all letters and emails sent to the homeowner, is to be included and placed in the homeowner’s contract file.
• Responsible for following up with homeowner for items missing from the color selection file or are in need of clarification.
• Follow up with homeowners on missing or unclear selections; ensure changes are documented and approved promptly. It is ultimately the Option Coordinator’s responsibility to facilitate the request for a change.
• Responsible for handling all questions that need clarification that may arise during the construction of a home in a timely manner.
• Perform other related duties as assigned by management.

Experience & Skills

• Education: High school diploma required; bachelor’s degree preferred.
• Experience: Minimum one year in the new home building industry assisting homeowners with color and options selections.
• Knowledge & Design Skills: Basic construction knowledge required; a flair for design preferred.
• Time Management: Ability to manage tasks efficiently, meet deadlines, and follow up as needed.
• Problem Solving: Strong skills to identify discrepancies and take initiative to research and correct issues.
• Planning & Organization: Detail-oriented with the ability to multi-task and prioritize effectively.
• Adaptability: Able to thrive in a fast-paced environment.
• Communication: Strong verbal and written communication skills; able to keep all parties continuously updated.
• Teamwork & Interpersonal Skills: Enjoys working with customers and building positive relationships; maintains a professional, confident, and personable attitude.
• Computer Skills: Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Work Schedule: Ability to work evenings and weekends as required.

Benefits & Perks

• Complimentary snacks and beverages.
• Frequent team-building activities, including company-hosted happy hours, team enrichment events, and industry networking opportunities.
• Opportunities to attend industry events and represent the company as a valued team member.
• Inclusive, people-first culture that values creativity, collaboration, and diverse perspectives.
• Paid time off, including vacation, sick days, and major holidays.
• 401(k) retirement savings plan.
• Comprehensive health benefits, including medical, dental, vision, and supplemental insurance options for individuals and families.
• Base salary increment after 90 days plus commission percentage on all options.

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