Customer Success Manager Job at The Reynolds and Reynolds Company, Louisville, KY

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  • The Reynolds and Reynolds Company
  • Louisville, KY

Job Description

* This is a 100% remote full-time position working 8:00 am to 5:00pm CST* Zubie, an affiliate of Reynolds and Reynolds, is seeking a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication, customer empathy, problem-solving, and excellent relationship-building skills. Responsibilities will include, but are not limited to: -Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities -Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction -Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals -Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals -Partner with sales, product, and marketing teams to address customer needs and improve the overall experience Your compensation will be a base pay of $70,000 with an additional total compensation earning potential of $100k

Job Tags

Full time, Remote work,

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