Job Description

Job Description

Job Description

Summary: This position is responsible for performing duties related to patient care coordination. This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

This position is designated as an on-site, patient-facing role and in the presence of staff and providers. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

Qualification Requirements

Work schedule is Monday-Friday, 8:00 am to 5:00 pm with a one-hour lunch. Some after-hours work may be necessary to achieve the goals of the organization. Travel to other sites of Eastern Nephrology Associates. Slight modifications may be made to this schedule with approval from the Value Based Care Manager. All schedule changes must be requested in writing 30 days in advance to the Value Based Care Manager and Human Resources.

Minimum Qualifications

• Minimum completion of a high school diploma or General Education Development Test (GED); Associate degree preferred.
• Passage of a criminal background check.
• Understand and practice the ethics of confidentiality, requirements of Health Insurance Portability and Accountability Act (HIPAA).
• Valid driver’s license and reliable transportation

Knowledge, Skills, and Abilities

• Computer skills using Microsoft (MS) Excel and SharePoint, MS Word, MS Outlook, MS Teams, Acumen, and various data management platforms used by partners of Eastern Nephrology Associates (ex. Flourish ® Insignia Health).
• Ability to function well while involved in multiple task assignments.
• Ability to understand and follow oral and writer instructions.
• Ability to meet set deadlines.
• Ability to follow direction from supervisors and perform routine tasks with attention to detail.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills required.

Supervisory Responsibilities: None

Essential Functions

In-Person Requirement: All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards.

• Administer, record, and track Patient Activation Measures (PAM) tool to patients or their caregiver 25%
• Collect, track, and record patient information relating to dialysis starts 20%
• Track, collect and communicate data for patients at risk for end stage renal disease. 25%
• Collect, track, and communicate information relating to kidney disease education 20%
• Other duties as assigned 10%

Physical Demands

• Hearing, color vision, depth perception, field of vision, balancing, handling, and talking.
• Extended periods in a stationary position.
• Repetitive motion such as entering data into computer-based programs .
• Position self with full range of body motion, manual dexterity, and eye-hand coordination.
• Lift or move up to 10 pounds. Employees are expected to use appropriate ergonomics and tools such as hand carts for heavier loads.
• These physical and environmental demands are considered essential functions of the role and directly support ENA’s patient care model.

Work Environment

Work is normally performed in a typical interior office environment. The noise level is usually moderate. Some office environments have stairs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time .

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