Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! NOTE: Candidates must reside in Germany for consideration. Please submit all applications in English. What You’ll Do Provide top-tier travel support via chat, calls, and emails Maintain up-to-date knowledge on suppliers, destinations, and systems Quickly assess customer needs, urgency, and preferences Accurately handle hotel, flight, car, and rail bookings Guide customers in self‑service options on the Navan platform and app Respond promptly, meeting SLA expectations Follow company and customer policies, ensuring global compliance Give feedback to stakeholders on goal progress and key processes Participate in team meetings on products, suppliers, and industry updates Stay current on travel industry best practices Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) (mandatory) Language: Fluency in German (mandatory) Customer Service: Background in contact center or customer‑facing roles Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce Availability: Monday to Friday, between 7 AM and 7 PM Days Off: Saturday, Sunday and bank holidays Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Software Development #J-18808-Ljbffr Navan
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