Job Description

Hybrid Office Support Opportunity

We have a fantastic opportunity for a hybrid office support! We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, and generally being a helpful and positive presence in the workplace. They also need to be available for any last-minute call offs.

Live your best life possible by helping others live theirs. At Your Side Home Care, we like to celebrate successes and have fun all while building meaningful relationships. Join our team and be a part of a certified Great Place to Work!

The in-office hours are Monday-Friday 8:30am - 5:00pm.

Be a part of something special:

• Work with a great team.
• Build meaningful relationships.
• Make a difference in your community.
• Help and serve others.
• Have fun!

Responsibilities:

• Answering phone calls, transferring callers as appropriate
• Handling office tasks such as creating client/caregiver folders and filing.
• Monitoring and ordering inventory for office and break room supplies.
• Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
• Filing and organizing records, invoices, and other important documentation
• Reach out and follow up with clients/caregivers via phone.
• Scan and organize documents.
• Check daily mails, scan, and organize them.
• Monitor outstanding invoices and contact clients for payments.
• Assist admin team with other tasks.
• Rotate on-call on weekends with the admin team. As needed
• Must be available for last minute fill ins

Support for Staffing Coordinator:

• Handle emergency call offs last minute /short term Care-giving Clients for a client(s) who are open.
• Input any shift requests and schedule adjustments.
• Update caregivers via telephone & Email with new client information. i.e., Care Plan.
• Enters scheduling data, creates schedules.
• Communicate new assignments and/or schedule changes to caregivers and clients.
• Travel to the clients home to do in home reassessments

Requirements Skills, Abilities, and Knowledge:

• High School Diploma or GED.
• Requires great phone skills as 60% of activity is recruiting caregivers.
• Computer skills including but not limited to MS Office, MS Excel, Dropbox, and Scheduling program.
• Interpersonal, organizational and communication skills.
• Ability to carry out directions, read and write.
• Maturity and ability to deal effectively with the demands of the job.
• Represent the company at the highest level during frequent contacts with clients and employees.
• Know the level of care required for each client.
• Demonstrates support for the agency's mission statement.
• Work under time pressure and manage multiple demands simultaneously.
• HIPAA Compliance
• Maintain confidentiality of client, personnel, and agency operations
• Must possess excellent communication skills on all fronts.
• Must be able to multi-task and display an incredible level of flexibility.
• Must possess the ability to prioritize in the face of multiple tasks and/or duties.
• Must possess good coordination and analytical abilities.
• Must have excellent leadership qualities.
• Willing to travel our service area
• Must be able to work effectively as part of a team or even lead a team if the need arises.
• Ability to manage time and schedules effectively is very important.

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