Job Description

Job Description

Job Description

Dunkin' Donuts and Baskin-Robbins are iconic brands known for delivering delicious coffee, donuts, ice cream, and other treats. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

Position Overview: The Assistant General Manager (AGM) will work closely with the General Manager to manage the day-to-day operations of a Dunkin' Donuts / Baskin-Robbins location. The AGM is responsible for supporting staff, ensuring customer satisfaction, managing inventory, maintaining store cleanliness, and assisting in driving sales growth. This role offers an opportunity to develop leadership skills and grow within a globally recognized brand.

Key Responsibilities:

• Store Operations Management: Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service.
• Team Leadership: Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members.
• Customer Service Excellence: Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally.
• Financial Performance: Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets.
• Inventory & Stock Control: Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste.
• Health & Safety Compliance: Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures.
• Employee Development: Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service.
• Marketing & Promotions: Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community.
• Scheduling & Labor Management: Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs.
• Problem Solving: Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively.

Requirements:

• Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team.
• Excellent customer service skills, with the ability to manage customer complaints and concerns professionally.
• Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities.
• Experience in managing financials, including budgeting, cost control, and inventory management.
• Knowledge of health and safety regulations, as well as food safety standards.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Passion for delivering quality products and exceptional service.
• High school diploma or equivalent.

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